Home » Training » Teaching, Training and Management

Level 3 Award in the Delivery of Conflict Management Training (QCF)

Level 3 Award in the Delivery of Conflict Management TrainingDescription
The Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Learners will already have completed a training qualification, for example Level 3 or Level 4 Preparing to Teach in the Lifelong Learning Sector.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

The qualification also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Duration
The minimum contact hours are 36, ideally delivered over four days. Please be aware that there may be some pre-course work and also work to be completed out of the classroom during the course.

Entry Requirements
Learners must hold a Level 3 PTLLS certificate or higher.

Syllabus
Subjects covered include:

  • Knowing how communication can be used to solve problems and reduce the likelihood of conflict
  • Knowing that factors that influence human responses in conflict situations
  • Knowing how to assess and reduce risk in conflict situations
  • Knowing how to communicate effectively and reduce conflict in emotive situations
  • Knowing good practice to follow after conflict situations
  • Understanding the principles of scenario-based conflict management training
  • Being able to plan and design scenario-based conflict management training
  • Being able to deliver scenario-based conflict management training
  • Knowing how to evaluate own performance

Assessment/Certification

Unit 1
Assessed by a 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Unit 2
Assessed by a portfolio of evidence, including micro-teach, evidence of planning, observations and feedback.



Level 3 Award in Assessing Competence in the Work Environment (QCF)
Level 3 Award in Assessing Vocationally Related Achievement (QCF)
Level 3 Award in Preparing to Teach in the Lifelong Learning Sector (PTLLS) (QCF)
Level 3 Award in the Delivery of Conflict Management Training (QCF)
Level 3 Certificate in Leadership and Management
Level 3 Award in the Delivery of Physical Intervention Training
Level 4 Award in Preparing to Teach in the Lifelong Learning Sector (PTLLS) (QCF)