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Level 2 Conflict Management (QCF)

Level 2 Conflict Management (QCF)Description
Conflict management training will help your colleagues identify and reduce conflict and risk and influence a safe and positive outcome in a difficult situation.

Our programmes are written by conflict management experts in a team that has led the development of national qualifications and competency standards for frontline personnel, managers and trainers.

Duration
Minimum contact hours for this course are 8 (1 day). Please be aware that there may be pre-course work to complete.

Syllabus
Learners will be able to:

  • Recognise potential conflict flashpoints and risks in their work
  • Identify simple steps to prevent and reduce conflict and risk for all parties
  • Develop positive relationships and interactions
  • Defuse and resolve emotive situations
  • Respond professionally and enhance the quality and reputation of your service

We can include specific scenarios and case studies in our training designed entirely around the issues your staff face in their role. These could include:

  • Lone working and remote working
  • Dealing with difficult telephone calls
  • Delivering unwelcome news
  • Visiting people’s homes
  • Caring for people with dementia
  • Supporting people with learning disabilities
  • Working with children and young adults
  • Treating people with mental health or substance misuse issues

Assessment/Certification
Learners are assessed by the tutor throughout, in addition to a multiple-choice exam paper at the end of the course.



Level 2 Conflict Management (QCF)
Level 2 Physical Intervention (QCF)